Frequently Asked Questions

Everything you need to know about your aiayu experience.

What materials do you use in your collections?

We prioritize natural, high-quality fibers including GOTS-certified organic cotton, premium llama wool, and sartorial linen to ensure longevity and comfort.

How long does shipping take?

Orders are typically processed within 1-2 business days. Domestic shipping takes 2-4 days, while international delivery ranges from 5-10 business days depending on the destination.

What is your return policy?

We offer a 14-day return window from the day you receive your order. Items must be unworn, unwashed, and in their original packaging with all tags attached.

How do I care for my aiayu knitwear?

We recommend airing your wool garments instead of frequent washing. When necessary, hand wash in lukewarm water with a gentle wool detergent and dry flat.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.